Return Policy

Question or Return?
Returns are handled through Customer Service at 888-854-4687. Please call Customer Service to obtain a Return Authorization number before returning merchandise. Merchandise received without a Return Authorization number will not be processed.

Returns
We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution. All other returns will be subject to a 15% restocking fee. The guidelines below must be followed in order to receive any credit:

1. Product must be in new, resalable, unmarked condition and in original packaging.
2. Commodes cannot be returned.
3. Merchandise must be returned within 30 days of invoice date. To ensure prompt return processing, please attach the original packing list, invoice or RA number to the return. Refunds will be for merchandise value only. Please allow three to four weeks for return processing.